FAQs

Globe-Trotter suitcases are among the strongest cases on the market. Although they will get scratched and marked, they are strong enough to stand up to all the hardships of modern day travel.

Globe-Trotter cases are made ‘from’ paper but certainly not ‘out of’ paper. Fourteen layers of paper are heavily treated in a special heat and steam process to produce vulcanised fibreboard. The material is considered as strong as leather yet as light as aluminium.

Every customer has different travelling preferences and requirements and so the following should only be used as a guideline and are by no means rigid. If travelling for around two weeks the Large Check-In (30”) is recommended. For around 1 week the Medium Check-In (26”), and for anything less the Carry-On (20”) or Small Carry-On (18”).

This allows customers to pack as they please with no restraints maximizing usage of space within the case.

Both the Original and the Centenary cases are made from vulcanised fibreboard. The style of the Original collection dates back to 1897, and the aesthetic is nearly identical to the very first Globe-Trotter suitcases that were produced over a century ago. The suitcases are hand-crafted from vulcanised fibreboard, and, unlike the other collections, Original suitcases do not feature leather straps or corners – the corners are moulded from vulcanised fibreboard.

The Centenary collection was launched in 1997 to celebrate Globe-Trotter’s 100th anniversary. The style was inspired by classic Globe-Trotter trunks from 1907, featuring leather luggage straps. The most noticeable difference between the style of the Original series and the Centenary series is the introduction of two leather straps and moulded leather corners. The Centenary collection introduces new colours and is more contemporary than the Original range, although colours still remain classic.

TSA-accepted luggage locks allow baggage screeners and security agents to carry out inspections using a universal master key. While most of our luggage now features TSA-approved locks, please check the specific product details to be sure. For cases without TSA-approved locks, we encourage customers to leave the case unlocked when travelling to the USA, especially if the straps are fastened, to allow security to inspect the suitcase without causing damage.

The Small Carry-On (18” Trolley Case) and the Carry-On (20” Trolley Case) would be suitable for the requirements. Please note that every airline has different requirements so please check the specifications of the particular airline you are flying with before travelling to ensure the case matches these.

The Small Carry-On (18” Trolley Case) and the Carry-On (20” Trolley Case) would be suitable for the requirements. Please note that every airline has different requirements so please check the specifications of the particular airline you are flying with before travelling to ensure the case matches these.

The Globe-Trotter London Flagship store in Burlington Arcade will be closed on the following dates:

Sunday 25th December 2022 -  Closed

Monday 26th December 2022 – Closed

Sunday 1st January 2023 - Closed

Monday 2nd January 2023 - Closed

When cleaning the exterior of vulcanised fibreboard, you may use a soft pencil eraser to remove any marks. A soft cloth may also be used when moistened with a diluted detergent. Please take care to choose an appropriate cleaning fluid so as not to discolour the case exterior.

Strong detergents or abrasive products are not recommended. Pre-testing on a small area is recommended before using any cleaning products on the entire surface of the suitcase.

Do not apply or use any cleaning or coating products on the leather components, as they may discolour or damage the leather. Do not use thinner, benzene or any kind of solvents or water-proof spray to clean or coat the suitcase, as they may discolour or cause damage to the suitcase. Spillage of liquids inside the case should be cleaned as soon as possible with a dry absorbent cloth. If not dried immediately, liquids can stain or discolour the suitcase lining, and in extreme cases cause a distortion of the actual case.

As with all suitcases, Globe-Trotter cases are best stored in a cool, well-ventilated place. You should not store your Globe-Trotter where it could be exposed to direct sunlight, high temperatures or a damp environment. Please refrain from laying heavy objects upon the exterior. It is also best to avoid leaving heavy items inside the suitcase for extended periods of time.

Please use the keyhole slide buttons when opening and closing the hasp on the suitcase. If the locks become stiff when opening or closing, apply a spray lubricant to ensure a smooth operation of the locks.

Please provide a photo of your suitcases lock to our Retail Team and we will be able to provide you with a new set of keys.

As the suitcases are all hand-made we are able to repair nearly any damage or wear and tear. There are very few elements of the cases that cannot be repaired or replaced. In the unlikely event that we cannot carry out the desired repair, we would be able to provide suggestions for an alternative. If you require a repair, please contact us via our Repairs Page.

For those customers who have registered with the company after their purchase, we provide a warranty that is valid for a period of two years from the date of purchase and covers defects in materials or workmanship. If you require a repair, or wish to claim on this warranty, please return the case to the store from which you made the purchase or contact the Globe-Trotter Retail Team directly.

Please note that the warranty is only valid within the specified two-year period and is subject to the conditions specified. Beyond this two-year period and for any other damage to the suitcase there will be a fee for repair work carried out. As a guideline, we say that the repairs will take four weeks, but please be aware that this may vary depending on the nature of the repair and how busy the factory is at that particular time.

Customers can choose from a wide range of board colours, leather colours, metal finishes, webbing straps and lining options to create their own special combination. Should the customer require a far higher level of customisation, such as a unique size, shape or with internal compartments etc. It is likely we can accommodate them, however, such orders are subject to the factory confirming the request is possible and prices will be issued from head office only.

We offer a service that allows customers to have their initials (up to six characters) monogrammed onto the vulcanised fibreboard of their suitcase. The cost for this service is £125.