International shipping is complimentary for all online orders including all import duties and taxes paid.

Dispatch
We aim to dispatch orders within 2-3 working days. 

It may take up to 5 weeks if the items you have selected are being made to order (please check dispatch time on the product page).

Please be advised, orders with personalisation can take up to 5 business days for completion.

Delivery
Estimated delivery times are a guide from the date of dispatch.

If you require an item to be delivered to you sooner, please contact the store at store@globe-trotter.com or +44 (0)207 529 5950 before placing your order, and we will do our very best to accommodate your request.

If your order is being delivered outside of the United Kingdom, it may be subject to delays due to customs clearance.

UK Delivery
We offer complimentary FedEx delivery to the UK. Dispatched orders are normally delivered within 3 working days, between 9am and 6pm. Someone will need to be available to sign for your order, otherwise it will be kept by FedEx so that you can rearrange the delivery.

International Delivery
We offer complimentary FedEx delivery in all countries. Dispatched orders are normally delivered within 5 working days, between 9am and 6pm.

Tracking
Once your order has been dispatched you will receive a FedEx email with your tracking code, so that you can monitor your delivery until it arrives.

Import Tax
Import duties and taxes are included in your total to make international shipping easier. However, clients in USA and Canada may need to pay local sales tax.

Returns & Exchanges

Online purchases
Items purchased online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging and receipt intact.

Return shipping fees will be covered by the customer.

If you wish to return or exchange an item please contact our London Flagship store at +44 (0) 2075 295 950 or by e-mail at store@globe-trotter.com or you can also visit our contacts page.

In-store purchases
Items purchased in-store may be returned for an exchange or a store credit within 28 days of purchase, provided the item is in perfect condition and with their original packaging and receipt intact.

Bespoke and personalised items
Please note that items that have been personalised or made to order (Bespoke) can be neither exchanged nor refunded. For more information about our Terms for Bespoke and personalised items, please visit our Terms & Conditions page.

Payments are accepted via credit card, debit card or PayPal. Accepted credit cards are Visa, Maestro, Master Card, AMEX.

Bank transfers are also accepted. Please call +44 207 529 5950 to arrange.

When placing your order, your billing address must be the exact same as the address of your credit card or we will not be able to process your order.

All transactions are secured. We have an SSL encryption system to protect personal data and payment data.

Introducing the Globe-Trotter Pop Mayfair Case in Noble Brown, a contemporary and stylish version of the iconic Mayfair Case.

This cross-body bag stands out with its modern design and practicality, meticulously handcrafted in Hertfordshire, England. Featuring a lightweight vulcanized fibreboard body in an elegant Noble Brown, it is accented with luxurious Ivory leather trim on the corners, straps, and handles, creating a striking and sophisticated appearance.

Unlike the Centenary and Safari versions, the Pop Mayfair Case includes a contemporary webbing strap instead of a leather strap, adding a unique and fashionable touch. This strap is designed for comfort and ease of use, making it perfect for hands-free travel.

The Pop Mayfair Case is designed with the modern traveller in mind, featuring a lightweight metal frame with integrated hinges and a clasp for easy access. Inside, the thoughtfully organized interior includes a leather zip pocket and dedicated compartments for your cards, phone, and daily essentials, keeping everything neatly arranged and easily accessible.

The adjustable webbing strap with tonal leather details provides both style and functionality, allowing you to carry the case comfortably on the go. This elegant case is not only a practical accessory but also a statement piece that embodies the craftsmanship and heritage of the Globe-Trotter brand.

The Pop Mayfair Case in Noble Brown is a testament to Globe-Trotter’s dedication to quality and style. Each piece is designed to age gracefully, developing a unique patina that tells the story of your journeys.

This exclusive case invites you to carry a piece of Globe-Trotter’s distinctive London style wherever you go.

Shipping is complimentary for all online orders including all import duties/taxes paid. 

Shipping

In stock orders will be dispatched within 2-3 working days of receipt. 

Made to Order items will take time to craft before they are ready for dispatch. Please check dispatch time on the product page for more information. 

Delivery

Estimated delivery times are a guide from the date of dispatch.

UK: Delivered within 1-2 days from dispatch.
International: Delivered within 2-5 days from dispatch.

Free Returns

If you are not 100% satisfied with your order, products can be returned for a full refund or an exchange within 28 days of arrival. 

Items that have been personalised or made to order (Bespoke/Custom) can be neither exchanged nor refunded.

To arrange a return, please contact us and we will arrange everything on your behalf. 

For more information, please review our Returns Policy.

Payments are accepted via credit card, debit card, Google Pay, Apple Pay, PayPal and PayPal Pay in 3. 

Accepted credit/debit cards are Visa, Maestro, Mastercard and American Express. .

Bank transfers are also accepted. Please call +44 207 529 5950 to arrange.

All transactions are secured. We have an SSL encryption system to protect personal data and payment data.

Every Globe-Trotter suitcase and leather item comes with a five-year warranty, which is active from the date of purchase and covers defects in materials or workmanship.

Globe-Trotter is committed to making your experience truly unique. On top of our five-year warranty cover, you can also experience our outstanding in-house after-sales service whereby a member of the Globe-Trotter team will be available to guide you through any repair queries or care advice regarding your case.

To learn more about the 5 year warranty, please visit our Warranty page.

Cleaning your Globe-Trotter case

When cleaning the exterior of vulcanised fibreboard, you may use a soft pencil eraser to remove any marks. A soft cloth may also be used when moistened with a neutral detergent. Please take care to choose an appropriate cleaning fluid so as not to discolour the case exterior. Strong detergents or abrasive products are not recommended. Pre-testing on a small area is recommended before using any cleaning products on the entire surface of the suitcase.

Storing your Globe-Trotter case

As with all suitcases, Globe-Trotter cases are best stored in a cool, well-ventilated place. You should not store your Globe-Trotter where it could be exposed to direct sunlight, high temperatures or damp. Doing so may affect the shape and/or the paint finish. Please ensure that the case is not crammed into a space where deformation may occur and keep away from any objects made of plastic or vinyl that could deform at high temperatures. Doing so may cause damage to your suitcase as such objects could break down when exposed to heat and adhere to your suitcase.

For more information please visit our Product Care guide

We are here to assist you with any questions you may have. Please find the options available below to get in touch with us. 

Email: store@globe-trotter.com
Our customer service team will respond to your inquiries as soon as possible.

Phone: +44 (0) 207 529 5950
Our customer service team is available between 10-18:00 GMT, Monday-Sunday. 

Live Chat
If you need an immediate response, you can use our live chat feature on our website found on the bottom right of your screen.